| One
month prior to the expiration you will automatically
receive a renewal quote. "Terms" on renewal
contracts are payable upon receipt of invoice. Please
call 866-277-8778 ext.234 or e-mail us at sales@cimquest-inc.com
for more information.
Please
provide the following information when contacting
Technical Support:
- Company and contact (phone and
e-mail) information
- Product Version and service
pack or maintenance release version
- Product Serial Number
- Video card manufacturer and
model
- Video card driver and version
- Hardware/OS information (i.e.,
RAM, OS version and type, network type, etc.)
- SIM Number
- Have a complete description
of your hardware, including CPU, mouse, processor
and memory.
- An accurate, complete description
of the question or issue. Send screen shots and
notes for specific comments. Microsoft Paint can
be used to capture and annotate an image. Use
Alt-Print Screen and paste the results into a
paint program.
- If you notice any systematic
pattern at all, suggest that to the technician.
It might give him a clue. "It always happens
on assembly mates", "It only happens
when I use my spaceball", etc.
- Try to duplicate the problem
before calling. Our technician may require you
to duplicate the problem while you are on the
phone.
- Be prepared to submit geometry,
NCI files and other data related to your problem.
In
addition, the support engineer may need:
- The data files that are causing
the problems. Remember that sending a drawing
or an assembly isn't enough. You must also send
the parts. These files should be zipped to save
space.
- The performance and SolidWorks
log files can also help provide debug information
to tech support. If you have these, send them
along also.
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